Privacy Policy

Last Updated: January 1, 2025

This Privacy Policy describes how Xodralinchapia ("we," "us," or "our"), operated by the business entity at 2423 Katy Fwy Suite D4, Houston, TX 77007, United States, collects, uses and protects information you provide when using our website at https://xodralinchapia.world ("Site"). Please read this policy carefully. By using our Site, you acknowledge the practices described herein.

1. Data Controller

The data controller for information collected through this Site is:

2. Information We Collect

2.1 Information You Provide Directly

When you submit an order form on our Site, we collect:

• Full name
• Email address
• Phone number (if provided)
• Delivery notes or messages you choose to include
• Record of your consent to our Terms of Use and Privacy Policy

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain technical data including your IP address, browser type and version, operating system, referring URL, pages visited and time spent, and date and time of access. This information is collected through cookies and similar technologies as described in our Cookie Policy.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area or the United Kingdom, we process personal data on the following legal bases:

• Contractual necessity: to process your order and communicate regarding its fulfilment.
• Legitimate interests: to improve our Site, prevent fraud, and maintain security.
• Consent: for analytics and marketing cookies, where you have provided explicit consent.
• Legal obligation: where processing is required to comply with applicable law.

4. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and communicate order status
• Respond to your enquiries and provide customer support
• Send transactional communications (order confirmation, shipping updates)
• Maintain records for legal and accounting purposes
• Improve and optimise our Site and services
• Comply with applicable legal obligations

We do not sell your personal data to third parties. We do not use your personal data for unsolicited marketing without your explicit consent.

5. Data Sharing and Disclosure

We may share your information with trusted service providers who assist us in operating our Site and fulfilling orders, including payment processors, shipping and logistics partners, and IT infrastructure providers. All such parties are bound by confidentiality obligations and are not permitted to use your data for any other purpose.

We may also disclose information where required by law, regulation, or valid legal process, or to protect the rights and safety of our business and users.

6. Data Retention

We retain personal data collected through order forms for a period of up to seven (7) years to fulfil legal accounting and tax obligations, and for as long as necessary to resolve any disputes. Technical and analytics data collected via cookies is retained for up to 13 months. You may request deletion of your data at any time, subject to overriding legal obligations.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: to obtain a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your personal data in certain circumstances.
• Right to restriction: to request that we limit the processing of your data.
• Right to data portability: to receive your data in a structured, machine-readable format.
• Right to object: to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 1. We will respond within 30 days. California residents may also have additional rights under the California Consumer Privacy Act (CCPA).

8. International Transfers

Our Site is operated from the United States. If you are accessing the Site from outside the US, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ. Where required, we implement appropriate safeguards for such transfers.

9. Cookies

We use cookies and similar tracking technologies. For full details, please see our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data transmitted via our Site, access controls, and regular security reviews. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our Site and products are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately and we will take prompt steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Continued use of our Site following any changes constitutes your acceptance of the updated policy.

13. Contact & Complaints

If you have questions, concerns or complaints about how we handle your personal data, please contact us at:

If you are located in the EU/EEA and believe your rights have not been adequately addressed, you have the right to lodge a complaint with your local supervisory authority.